Category Archives: Insight

Understanding where are we going – getting behind the strategy

What is your Business strategy?

There is a common thread which exists across organisations of all sizes, and poses a real and serious challenge for the creation of value – this is about how well we understand the organisations strategy, direction, and the purpose of the business.

This is an area full of challenge. The very existence of a business or organisation strategy is often opaque for those in the organisation; a statement which doesn’t link to our daily existence, or feels irrelevant to our activities. Often, the stated strategies are at a level which are meaningless, and are hard to translate into any form of practice.

However, we need to go back to the fundamentals of what is needed for the organisation to operate as a coherent whole, working together to achieve the strategic intent.

Imagine for a moment an organisation where strategy is unclear. Any particular decision or project being set up has no anchor to test if it’s overall direction and deliverables are fit for purpose or will help the organisation drive towards its strategic outcomes. Worse than that, it is possible for different divisions or projects to work against others which are already underway. Extending this, it’s also possible to see that it becomes really hard to prioritise different activities if the overall strategy is not clear. 

As any of these issues will cause stress in the organisation as different factions / business units or even individuals, we need to see if we can work in a more structured way. The strategic direction for an organisation needs to be clearly understood by those making suggestions and decisions in order that the direction of travel is maintained.

The next challenge is how clear the strategic direction is. It needs to be written so that the various strands of the strategy being used are both clear and interwoven. As an example, the strategic intent of providing lowest price, highest quality and fastest delivery is unlikely to be achievable as the three elements tend to work against each other at some level. We also need to understand the intent of direction. Highest quality can mean many things and we need to make sure we both understand what that means in our particular marketplace, but also that there is shared understanding inside the business of ‘higher quality’.

The test of the quality of the strategy is that it can be used to distinguish between courses of action: the one progressing strategy more completely is likely to be the right choice.

Of course, this implies that the strategy is correct. Review and update is appropriate, and making sure that it flexes as external conditions demand is good practice. However, it can’t be altered on a whim, or to try to follow a brief fashion. That will just breed confusion.

Our last step is to make sure that the strategy is bought into by those defining new approaches and implementing policies. This is not just a case of publishing the document, but we need to make sure individuals have thought properly about the strategy, and about the ways, they will aim to drive towards that strategy.

None of this happens without intent and action, so picking up your business strategy today, testing your understanding of it and making sure you are aligning with it is the next thing to do.

We’d be happy to discuss how to do this with you and to help you accelerate the delivery of your strategy and the competitive advantage that suggests.

Contact us at

Mark Hubbard

Smart Brown Dog Ltd


Successful Geo-target marketing for SME’s

IKEA have used geo-targeting in their marketing mix since 2014 along with ASDA and Morrison with great results – a 32 % to 60% increase in store footfall and 3 times the industry standard for click conversions.  We wanted to explore how geo-targeting could benefit an SME,  helping them to deepen their relationship with a major stockist who was taking on new lines and grow their market share for new listings with a new stockist.

What did we do?

We reached out to potential purchasers who were geographically centered one mile from a stockist’s store. Our market research, helped us be very specific in our target audience; we settled on females vegans aged 18 to 35.  The media we used was engaging, with an individual targeted message super relevant , we also launched the campaign to run during “Organic September”.

There were three rounds of targeting, the first for product awareness, the second while the products were on offer and the third after a period on offer without geo-targeting.

 What happened?

We launched on Facebook and Instagram, settling on Instagram as the campaign progressed as the CPR was much lower. An investment of less than £16.00 pounds in each round saw reaches of over 1000 with an average engagement of 10%. A 72% uplift in sales was recorded over the period and latent growth continued in sales after the campaigns completed.

This particular brand has recorded an uplift of 40%-60% of sales when their products have been stocked for a period and are then discounted, here were new lines and new stockists, a very different challenge. We know from experience that discounting is often an unsustainable marketing tool which eats into profit and is likely only to see this new buyer repeat a purchase when the product is again discounted.  What geo-targeting does is drive footfall; it advertises a product to a greater proportion of people who want that product and who are near to a point of delivery.

Whats really exciting for us is that this approach is likely to work for a myriad of different businesses. If you think about where your customers are, how far they are likely to travel to purchase your services or goods and what they are interested in then geo-targeting with social media could deliver a significant uplift to your sales.

As advertisements become more and more customer-specific this is a cost-effective way of harnessing the approach and deliver innovation to your category managers, innovation is often one way that their success is measured.


Saving the NHS

The NHS is a centrepiece of the U.K. It is a unique, open access healthcare system, roughly free at the point of use. It is also the fifth largest employer in the world (after the us and Chinese military, Indias railway Continue reading